Privacy Policy
Effective: August 2, 2021
This Privacy Policy governs how Two Travel S.A.S. ("Two Travel") collects, uses, maintains, and discloses information from users (each, a "User") of its website and affiliated pages where this policy appears (collectively, the "Site").
The Information Two Travel Collects and Receives
- Contact information. When you submit an inquiry, we collect your name, email address, phone number, and details about your inquiry.
- Payment information. If you make a purchase, we or our payment partners collect billing or other financial information to process transactions. We do not store credit or debit card numbers.
- Content you provide. We collect information you post or send to us (for example, comments, emails, calls, texts, forms, surveys, sweepstakes or contest entries).
- Demographic and interest information. Such as ZIP code, gender, age, income, household or lifestyle details, interests, and preferences.
- Information about third parties you provide. For example, emergency contacts or referrals. If you submit another person’s information, you confirm you have authority to do so and to allow our use consistent with this policy.
- Surveys, testimonials, comments, reviews, and blogs. If you participate, you may provide personal information. With consent, we may post testimonials/reviews including a name.
- Device, usage, and analytics data. We may collect browser type, language preference, referring/subsequent sites, timestamps, operating system, ISP, IP address, device identifiers, unique views, and similar data, including via cookies and other tracking technologies. We use analytics services to help analyze the Site. You can learn about the Google Analytics opt-out at tools.google.com/dlpage/gaoptout.
How Two Travel Uses Information
- For the specific purposes for which the information was collected
- To fulfill contractual obligations
- To communicate about products and services offered by Two Travel and trusted affiliates
- To maintain and improve products, services, and the Site
- To provide support and enhance User experience
- To inform Users of offerings that may be of interest
- To process payments
- For business planning, marketing, advertising, and sales
- For information security and to defend legal rights
- To efficiently maintain our business and comply with applicable law
Information Sharing
Service providers and third-party vendors
We share information with vendors providing services such as email, hosting, cloud storage, maintenance, backup, analysis, communications, marketing, business strategy, banking, payment processing, and professional services. We may also share non-personal or aggregated information.
Within the Two Travel family
We may share information with our parent, subsidiaries, related companies, trusted affiliates, independent contractors, and business partners for purposes described in this policy.
Legal and protection
We may disclose information to comply with law, legal process, or governmental requests; to protect rights, property, or safety; or to investigate or prevent violations or harmful activities.
Business transfers and investor relations
We may disclose or transfer information in connection with a sale, merger, consolidation, reorganization, or related diligence, and may share aggregated, anonymous data with investors and potential partners.
Users may refuse to provide personal information, though this may limit use of certain Site features.
Cookies and Tracking Technologies
We and our analytics/marketing providers use cookies, beacons, tags, and scripts to analyze trends, administer the Site, track movements, and gather demographic information. We use cookies for usage analytics, audience size and patterns, device and location information, saving preferences, advertising content related to your interests, and authentication. You can control cookies through your browser or device settings; blocking all cookies may limit features of the Site.
We may automatically collect and store log data (e.g., IP address, browser type, ISP, referring/exit pages, operating system, timestamps, and clickstream data) and combine it with other data to improve services, marketing, analytics, and functionality.
We may implement Google Analytics features including Demographics and Interests Reporting and may use first- and third-party cookies (e.g., Google Analytics and DoubleClick) to understand interactions with ads and our Site. See Google’s privacy resources for details. Some partners may use HTML5 local storage objects (LSOs); browsers may offer tools to manage these.
Behavioral Targeting
We may partner with ad networks to display advertising on our Site or manage advertising on other sites. These partners use cookies and web beacons to collect non-personal information about your activities to provide targeted advertising. You can manage preferences through platforms such as Facebook and Google. You will still see ads, but they may be less tailored.
Your Choices Regarding Your Information
- Email communications. Use the unsubscribe link in marketing emails to opt out of future marketing messages. Transactional emails will continue.
- Telephone/Text communications. To opt out of calls, send a Do Not Call request to social@two.travel. To opt out of SMS, reply STOP to any message.
- Do Not Track signals. Because there is no consistent industry standard, the Site does not currently respond to these signals.
- Cookies and internet-based advertising. Adjust your browser/device settings to manage cookies. The online advertising industry also provides opt-out resources (for example, aboutads.info/choices).
- Deletion or other requests. We will respond within a reasonable timeframe or as required by law. Requests may be sent to social@two.travel. We retain information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Data Retention
We retain information for as long as you use the Site and as necessary to fulfill the purposes described in this policy, provide services, resolve disputes, pursue legitimate business interests, enforce agreements, establish legal defenses, prevent fraud, and comply with law.
Security of Information
We disclose personal information only to employees, contractors, and affiliated organizations that need it to process transactions or provide services and that have agreed to confidentiality. We use industry-standard measures to protect information during transmission and after receipt. No security system is perfect, and we cannot guarantee absolute security.
If you prefer not to submit financial information online, contact us to complete transactions by phone.
Links to Third-Party Sites
The Site may contain links to other websites not operated or controlled by Two Travel. We are not responsible for their privacy practices. Review the privacy policies of any third-party sites you visit.
International Data Transfers
Two Travel is based in Colombia, and the Site is hosted in the United States. If you access the Site from the European Union or other regions with different data laws, your information will be transferred to, processed, and stored in the United States. By providing personal information, you expressly consent to this transfer and processing.
Social Media Widgets
Our Site may include social media features and widgets that collect your IP address and the page you are visiting and may set a cookie to function properly. Your interactions with these features are governed by the provider’s privacy policy.
Blogs
Comments on our blog are managed by third-party applications. To remove your comment, use the tools provided by the third-party application or contact them directly.
Refer-A-Friend
If you use our referral service, we will ask for your friend’s name and email to send a one-time invitation and track program success. We store this information only for that purpose.
Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices. If material changes occur, we may notify you by email (to the address in your account) or by a notice on the Site before the change takes effect. Your continued use of the Site after changes signifies acceptance.
Contacting Two Travel
Mail: Two Travel ATTN: Legal, BRR Cabrero Av Santander 42 94 AP 11 03, Cartagena, Bolivar, ColombiaPhone: +1-347-722-7541
Email: social@two.travel
Your Nevada Privacy Rights
Nevada residents may submit a verified request that we not sell their covered information (as defined by Nevada law). We do not currently sell personal information as defined by Nevada law. To submit a request, email social@two.travel. We will verify your request using information associated with your account and may request additional information.
Your California Privacy Rights
Subject to limitations, the California Consumer Privacy Act (CCPA) provides California consumers the right to request disclosure of personal information collected, used, disclosed, and sold; request deletion; opt out of any "sale" of personal information; and not be discriminated against for exercising such rights. To make a request, email social@two.travel. We will verify your identity and may request additional information or a signed declaration. If you use an authorized agent, we may require proof of authorization and direct identity verification.
Within the past 12 months, we may have disclosed the following categories of personal information for a business purpose:
- Identifiers. Such as name, street address, phone number, IP address, or email address. Used to respond to inquiries, communicate, market, enable participation in offerings, and for other business purposes.
- Commercial information. Such as purchase history and related records.
- Internet and electronic network activity. Used to improve services and understand Site visitors and content interests.
- Geolocation information. Used to improve quality, security, relevance, and for other business purposes.
- Other electronic information. Such as information you post publicly. Used to provide services and for other business purposes.
- Inferences. Used to personalize experiences and understand profile preferences, characteristics, trends, abilities, and aptitudes.
Accessibility: If you need this Privacy Policy in an alternative format, please contact us as described above.