Travel FAQs: Colombia and Mexico
We want to make sure you're as prepared as possible when coming to Colombia or Mexico. Explore answers to common questions about destinations, safety, logistics, and more.
General
What does Two Travel do?
Two Travel is a luxury concierge travel agency operating in Cartagena, Medellín, Mexico City, and Tulum. We design and manage fully personalized trips, including villa rentals, boat days, restaurant reservations, nightlife hosting, transportation, tours, and real-time on-the-ground support.
How much does a concierge service typically cost?
Pricing depends on trip length and group size. Packages typically range from $100–$200 USD per person for a multi-day custom stay. Bachelor/bachelorette and luxury villa packages can be tailored after a short consultation and transparent quote.
What’s included in Two Travel’s Concierge Service?
- Real-time on-the-ground support
- Custom trip itinerary creation
- Handling of questions and custom requests
- Restaurant, nightlife, club/bar, and beach club reservations
- Transportation coordination and logistics
- Pre-stocking and restocking of villas
- Activities and tours booking
- Support during emergencies or last-minute changes
Add-on services include private chefs, private security, boat rentals, photographers, in-home massages, yoga and salsa classes, wellness sessions, and more.
Is a transfer from the airport included?
Airport transfers are not included in the concierge fee, but we arrange private, safe, and punctual transportation for any group size at any time.
How long does it take to plan a trip?
The sweet spot is 2–3 months for drafting, reviewing, and refining itineraries. We can also plan trips with 24–48 hours notice when needed.
How do I pay Two Travel?
We accept payments in the US, Colombia, and Mexico via credit card, bank transfer (local currency), Venmo, Zelle, or PayPal. Large group trips or villas may require a deposit to secure dates, with final balance due before arrival.
Is Two Travel a legitimate and trusted agency?
Yes. Two Travel is a registered company with teams in Colombia and Mexico, 1,000+ verified clients, vetted local partners, and a strong safety and service record. We work only with licensed operators, drivers, captains, and hospitality partners and have hundreds of 5-star reviews.
Does Two Travel work with groups?
Yes. We specialize in group travel including bachelor/bachelorette trips, birthdays, friends’ trips, and corporate retreats. We manage logistics, accommodations, nightlife hosting, and full trip coordination. Our sister company, Two Lovers, focuses on destination weddings in Cartagena, Medellín, and Mexico City.
Colombia
Do I need a visa for Colombia?
Most travelers from the US, Canada, UK, EU, and Australia do not need a visa for stays under 90 days. Check your country’s entry requirements before traveling.
Is it safe to visit Colombia?
Yes. Tourist destinations like Cartagena and Medellín are generally safe when you stay in recommended areas and follow normal precautions. We provide trustworthy drivers, secure accommodations, and 24/7 support.
What is the currency in Colombia?
The currency is the Colombian Peso (COP). Cards are widely accepted, but small bills help for taxis, tips, and markets.
Do I need a special power adaptor?
Colombia uses 110V / Type A and B outlets (same as the US and Canada). Travelers from Europe or the UK will need an adaptor.
How can I stay online?
- eSIM (e.g., major providers)
- Local SIM cards (Claro, Tigo)
- Wi‑Fi in villas, hotels, and restaurants
Coverage is strong in Cartagena and Medellín.
What is the tipping culture?
10% is standard in restaurants. For bellboys, drivers, guides, and villa staff, $2–$10 USD depending on service level is appreciated.
Cartagena, Colombia
How safe is Cartagena to visit?
Tourist areas—Centro Histórico, Getsemaní, Bocagrande, and the islands—are safe when using authorized services. We work only with approved drivers, captains, and vendors.
When is the best time to visit Cartagena?
Warm year-round. Best months are December–April for sunny weather; June–August is also popular. Expect more humidity in September–November.
Can I drink the water in Cartagena?
Drink bottled or filtered water. Many villas and restaurants provide purified water.
What should I pack for Cartagena?
Light clothing, swimsuits, sunscreen, comfortable shoes, a hat, bug spray for island trips, and dressy outfits for nightlife. Quick-dry fabrics help in the humidity.
How do boat rentals work in Cartagena?
We offer private yachts, catamarans, and speedboats. Rentals include crew, fuel, ice, and coolers. Add-ons: private chef, drinks, DJ, and island reservations (Rosario Islands, Cholon, Blue Apple, Bora Bora). Trips typically last 8 hours.
Medellín, Colombia
Is Medellín safe to visit?
Yes. Neighborhoods like El Poblado, Laureles, and Provenza are popular and safe. We use trusted drivers and vetted partners for a smooth experience.
When is the best time to visit Medellín?
Known as the City of Eternal Spring with mild weather year-round.
- December–March: Best weather, busiest season
- August: Feria de las Flores (Flower Festival)
- April–May & October–November: Rainier months but still pleasant
Do I need a jacket in Medellín?
Bring a light jacket or sweater, as evenings can be cooler.
What are the best areas to stay in Medellín?
- El Poblado – safest, most walkable; great nightlife/restaurants
- Provenza – upscale and trendy
- Laureles – quieter, local vibe
Can Two Travel arrange nightlife and reservations in Medellín?
Absolutely. We handle reservations at top restaurants, rooftops, clubs, and private tables in Provenza, Parque Lleras, and Manila, plus host-led nights for groups.
What day trips can I take from Medellín?
- Guatapé & El Peñol
- Comuna 13 tour
- Coffee farm experiences
- ATV, paragliding, and nature tours
Mexico
Do I need a visa for Mexico?
Most travelers from the US, Canada, UK, and EU do not need a visa for tourism stays up to 180 days.
Is Mexico safe to visit?
Yes—especially in established destinations like Mexico City, Tulum, and major coastal cities. We partner with trusted transportation and reliable vendors.
What is the currency of Mexico?
The currency is the Mexican Peso (MXN). Cards are accepted in most places; cash helps for taxis, markets, and beach clubs.
How can I stay online while traveling in Mexico?
Use an eSIM, local SIM (Telcel), or Wi‑Fi in villas, hotels, restaurants, and coworking spaces.
What is the tipping culture in Mexico?
10–15% is standard in restaurants. Tips for porters, drivers, and villa staff are appreciated and typically 20–100 MXN depending on service.
Mexico City, Mexico
Is Mexico City safe for tourists?
Yes—tourist neighborhoods like Polanco, Roma Norte, Condesa, Reforma, and Coyoacán are safe and vibrant. We provide secure drivers and curated itineraries.
When is the best time to visit Mexico City?
Best months are March–May and October–December. Rainy season is June–September, usually with short afternoon showers.
What neighborhoods should I stay in?
- Polanco – luxury, shopping, museums
- Roma Norte – trendy, top restaurants
- Condesa – walkable, beautiful parks
- Reforma – central and corporate-friendly
Can I drink the tap water in Mexico City?
No—always drink filtered or bottled water. Most restaurants and villas provide purified water.
Do I need to book restaurants in advance?
Yes—especially for world-famous spots like Pujol, Quintonil, Máximo, and Rosetta. We handle reservations.
What day trips can I take from Mexico City?
- Teotihuacán pyramids (optional sunrise hot air balloon)
- Xochimilco trajinera boats
- Coyoacán & Frida Kahlo Museum
- Basílica de Guadalupe
- Puebla & Cholula
Does Uber work in Mexico City?
Yes—Uber works very well. We can also arrange private drivers.
Tulum, Mexico
Is Tulum safe to visit?
Yes—most tourist areas, beach zones, and hotel areas are safe. Use verified transportation and trusted accommodations.
When is the best time to visit Tulum?
- November–April – best weather, peak season
- May–August – warm and sunny
- September–October – rainy and hurricane season
Should I rent a bike, scooter, or car in Tulum?
- Bikes: Great for short distances in the hotel zone
- Scooters: Quick, but not recommended at night
- Cars: Best for exploring cenotes, ruins, and nearby towns
We can also arrange private drivers—the safest and easiest option.
Are taxis expensive in Tulum?
Yes—taxis can be expensive and inconsistent. Private transportation ensures fair pricing and safety.
Is there Uber in Tulum?
Uber exists but is often unreliable or unavailable due to local restrictions.
Can Two Travel plan a full trip in Tulum?
Yes—we arrange villas, beach clubs, restaurant reservations, nightlife, cenote and Sian Ka’an tours, boat experiences, wellness sessions, and 24/7 concierge support.